Shipping Policy

Last updated: July 2026

At Biotope, we take great care in packaging every order to ensure your aquarium products arrive safely and in excellent condition.

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Order Processing

Orders are typically processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

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Delivery

We currently ship across Lebanon.

Delivery times may vary depending on your location, product availability, and courier schedules. While we aim to deliver your order as quickly as possible, delays caused by weather, traffic, or courier services are beyond our control.

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Large & Fragile Items

Large aquariums, aquarium cabinets, and other fragile items may require special handling or scheduled delivery to ensure they arrive safely.

Our team will contact you if additional delivery arrangements are required.

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Shipping Fees

Shipping costs are calculated at checkout or confirmed by our team for oversized or custom-built items before your order is dispatched.

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Order Inspection

Please inspect your order upon delivery.

If your package arrives damaged or if any items are missing or incorrect, contact us within 48 hours of receiving your order and include clear photos of the product and packaging. We will work quickly to resolve the issue.

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Delivery Address

Please ensure that your shipping address, phone number, and contact information are accurate when placing your order.

Biotope is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

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Live Plants

Live aquarium plants are carefully packaged to ensure they arrive in healthy condition. We recommend unpacking and planting them as soon as possible after delivery.